eCommerce and Its Advantages

eCommerce is the purchase of goods and services online. Increasingly, people have been buying things online because of its speed and convenience. Nothing can beat Internet speed in the purchase of these goods over large distances, except perhaps bad weather. There are many other advantages of eCommerce both for the consumer and the online vendor.

Consumer Advantage

Online shopping saves time, money and the trouble of long lines. People never thought online shopping would thrive ever since CompuServe created the first Electronic Mall during the 1980’s. However, now it has almost become a way of life.

Buying online offers a greater selection. It gives you the power of choosing your most preferred goods in the comfort of your own home. It gives the consumer less hassle and less waste of resources. For instance, many people needed travel agents to tell them which airline offered the best flights for the most affordable prices. It’s like you had to pay double then, both for the ticket price and the travel agent. Nowadays though, with the airline’s websites, one can just browse through the best travel bargains and the click of a button does it all. There are also websites now that tell you the best bargains and help you compare rates from different airlines. Such are Travelocity and Expedia.

Another advantage of the Internet is for the consumer is that it is open all day everyday. No longer do consumers have to wait for stores to open, or hurry to catch a closing shop. One can shop for shoes anytime, even when they are at home or at work. Finally, the Internet offers a wide variety of selection that no supermall can offer. This is because it provides the consumers access to online shops from areas outside their own. This definitely provides diversity and variety of choices, again all in the comfort of your own home.

Vendor Advantages

The online businessmen too find a lot of advantages in eCommerce.

First, it saves them a lot of cost on hiring employees. What perhaps 50 salesmen can pitch, can be done by one well designed and informative website. It saves up on what was supposed to be the salary of the employees. Moreover, the Internet is not only the salesperson; it’s the delivery guy as well. With digital downloads, profit can be obtained automatically without deploying a middleman. The customer can directly purchase from the online vendor and payment transactions can just be arranged. This is rampant in music downloading sites like iTunes or online shops like Amazon.com or eBay. Profit will then double, or might even triple.

eCommerce also levels out the playing field for both big and small businesses. A small home-based company can reach as much a market as the global ones. Businesses don’t have to set up different branches in other places. A good website and good advertising technique will do it. If the vendor does his job right, that is, putting all the information needed in a compelling way, his online business will sure thrive.

Why Are Ecommerce Services Indispensable Today?

Ecommerce services are used to create new software and programs, which allow people to sell their services and products online. They offer the most secure and complete ecommerce system that includes cross selling, recurring orders, online tracking and online store building. Ecommerce services have thrived with the rise in online trading.

Entities from all over the world conduct business using ecommerce services. They are highly beneficial for clients, as they get the knowledge and experience required to create e-commerce website for a small price.

Features

Below are some of the features and purposes of ecommerce services:-

1. Payment Gateways – The basic idea of using web services is to earn profits. For this, potential clients need to get as many options as possible, including PayPal and Visa.

2. Product Presentation – Surfers and users don’t take time in clicking to a different site the moment it catches their attention. That’s why products should be presented and categorized in a way that makes them easy to find in the lowest possible clicks.

3. Online Site Presentation – Half the sale depends on the look of a page. Irrespective of how good your product is or how attractive your price is, your page has to catch attention of potential customers in couple of seconds. That’s the main reason why the design and look of a page attaches great importance.

Additional Advantages

Ecommerce services are also beneficial for those who wish to trade online or outsource their work. If you have a customer service website, selling online through online web services is incredibly easy. All you have to do is to place a product in online store and ecommerce system would simplify the order processing for you.

Again, processing is segmented into the automated workflow based system, which includes order tracking, returns, shipping and backorders.

Ecommerce Services are highly essential to tap online clients. Internet has become an indispensable tool for selling online products and services. A perfect catalyst to boost sales online is through web enabled services.

Ecommerce Trends To Watch For In 2017

Many studies have shown a double-digit rise in worldwide ecommerce sales in 2016. Many analysts even predict that the worldwide ecommerce sales will increase consistently till 2020. However, the number of people accessing ecommerce websites on their mobile devices has been increasing rapidly. Likewise, a number of studies have shown a steady increase in mobile commerce sales driven by customers’ mobile engagement behavior.

Each enterprise needs to ensure that its ecommerce website keep users engaged by functioning like a mobile app. It must optimize its ecommerce website for mobile devices and allow users make payment through popular mobile wallets. At the same time, the business also needs to keep track of the emerging ecommerce trends to accomplish higher conversion rate and increase digital commerce revenue. There is a series of trends that will impact and shape ecommerce sales in 2017.

7 Trends that will Impact and Shape Ecommerce Business in 2017

1) Personalized Shopping Experience

Unlike mobile apps, websites lack the capability to personalize user experience by taking advantage of the features of underlying device and operating system. But many enterprises nowadays use analytics tools to gather a wide variety of customer data. The data collected through analytics tools help businesses to identify the preferences and understand the behavior of individual customers. Also, an ecommerce business can leverage the information to engage customers by showing the right product, content, ads, and deals to each customer. It can further personalize the shopping experience of each customer and boost ecommerce sales by delivering app-like user experience.

2) Social Selling

The data posted on various websites depict that people spend more time on social networking platforms than other websites. Many businesses promote their products or services on popular social networks to divert visitors to their ecommerce websites regularly. There are a number of social networking websites that allow users to buy products or services directly without visiting an ecommerce website. Many social networks are even planning to roll out new features to generate more revenue by facilitating social selling. The ecommerce business owners can take advantage of these social selling options to promote their products more effectively and boost sales.

3) Chat Bots

Many high-traffic websites nowadays interact with customers through chat bots. In addition to working as customer service executives, the chat bots also help users to perform commercial activities like shopping and booking. Many ecommerce website developers and owners will soon explore ways to keep visitors engaged by interacting with the machines efficiently. However, an enterprise has to deploy a variety of chat bots to meet the varying needs and preferences of customers. Some ecommerce companies have already used chat bots to provide personal shopping service and send messages. Many enterprises will soon use chat bots to make their ecommerce website more interactive and make shopping experience personalized.

4) Artificial Intelligence

The popular mobile platforms make people use artificial intelligence on a daily basis. A large number of people nowadays perform common tasks by talking to their machines through Google’s Assistant, Apple’s Siri, or Microsoft’s Cortana. Large ecommerce companies like Amazon have already started using artificial intelligence to chat with customer. But the ecommerce websites will need a variety of personal assistant to optimize the end-to-end shopping experience. More and more ecommerce businesses will take advantage of artificial intelligence to interact with customers in a smarter way and without deploying additional staff.

5) Contactless Payment

The mobile commerce apps enable users to choose from many payment modes – debit/credit card, internet banking and mobile wallets. A large number of buyers nowadays prefer making payment through their mobile wallets to debit or credit cards. In USA, some companies like Starbucks are using contactless payment options successfully to generate more revenue. Hence, the customers will love to buy product from an ecommerce website that allows them to use contactless payment options. Hence, many enterprises have to redesign their ecommerce websites in 2017 to accommodate the emerging mobile and contactless payment options.

6) Same Day Delivery and Return

There are many people who still prefer brick-and-mortar stores to web stores due to instant delivery. The web store owners must focus on reducing the delivery time of online orders to make more people buy products online. A number of studies have also shown that many customers do not hesitate to pay extra for same-day delivery. Hence, the ecommerce businesses have to explore ways to reduce delivery time of orders. Some companies will even provide flexible delivery option to customers and set up local drop-off points to ensure faster delivery. Likewise, they also need to ensure that each customer has option to return orders without putting extra time, effort and money.

7) User Generated Content

Many people nowadays read the product review and comments posted by other buyers before buying a product. Likewise, many people even choose a web store based on the shopping experience posted by other customers. Hence, enterprises can easily boost ecommerce sales by providing additional information about the products through pictures, description, specifications, and user reviews. Many ecommerce businesses will encourage customers to write reviews and share their shopping experience. They will even explore ways to promote the product more effectively through the user generated content.

However, the ecommerce trends keep changing at regular intervals. Hence, an enterprise has to keep track of the emerging trends to generate more ecommerce revenue. At the same time, it must explore ways to attract and retain customers by improving discovery, logistics and delivery through latest technologies.